WHEN WILL I RECEIVE MY ORDER?
Here are our estimated shipping delivery times:
Your order will be sent out on average within 3 days of ordering.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you
may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your
order arrives at its final destination, which is determined by your
local customs office. Payment of these charges and taxes are your
responsibility and will not be covered by us. We are not responsible for
delays caused by the customs department in your country. For further
details of charges, please contact your local customs office.
WHAT IF THE ORDER NEVER ARRIVED?
If your order didn’t end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.
If the shipping address was correct, get in touch with us at support@urbanabsolute making sure you quote your order number. We’ll see what can be done.